We found Sandri Oil, who is also a family-owned business, who has a $60 (as opposed to a $120.00) emergency charge, and who was willing, unlike Country Oil to deliver in an emergency.
Country Oil lacks integrity.
We called back, and an older lady rep was very rude about the whole thing, even though our landlord has had an account with them for years, she stated that we're new tenants, therefore, they don't deliver in bad weather (it's not snowing now, and the roads are being plowed!), to new customers. A young woman rep, Maggie was super nice, but couldn't do anything to help.
We have a wood stove but the house is big, and we don't have heat upstairs. We've been without heat for over a day now.
We called yesterday to get oil (since we just moved in), and the heat ran out. The answering service called a a driver who called us back. We explained we were new customers and we were without heat. The driver said he could deliver it with an additional $120.00 emergency fee that day, or he promised he could deliver it today even though there was a big storm coming; my partner asked, and he said, "yes." He gave a faulty promise!
Country Oil is a US Plumber based in Bernardston, Massachusetts. Country Oil is located at 540 Northfield Rd, Bernardston, MA 01337, USA.
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